Refund policy

Thank you for choosing Activateu for your clothing needs. Our goal is to provide excellent service and products that meet your expectations. Please review our refund policy below:

Eligibility for Refunds:

You may request a refund within 30 days of the purchase date. To qualify for a refund, the item must be unused, unworn, and in its original condition with tags attached. Items showing signs of wear and tear, damage, or alteration may not be eligible for a refund. 

Refund Process:

To initiate a refund, please contact our customer service team at Support@activateulab.com within the specified timeframe, providing your order number and reason for the refund/return. Once your request is approved, we will provide instructions on returning the item. Please ensure the item is securely packaged to prevent damage during transit. 

Refund Timeframe:

Upon receiving the returned item, our team will inspect it to ensure it meets the refund criteria. We will notify you of the approval or rejection of your refund request. If approved, your refund will be processed within 10 days and credited to the original method of payment. 

Contact Us:

For inquiries or assistance regarding our refund policy, please reach out to our customer service team at Support@activateulab.com. By shopping with Activateu, you agree to adhere to the terms and conditions outlined in this refund policy. We appreciate your trust in us and strive to ensure your satisfaction with every purchase.

Warm regards,

ActivateU